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Hotel Santa Cruz Huatulco

Privacy notice

Hotel Santa Cruz with the web page, www.hotelsantacruzhuatulco.com is the one responsible for the use and protection of its personal data according to its own Privacy Policies:

General information

Hotel Santa Cruz Huatulco explains how we collect, save, process, share and transfer your personal information when you reserve and visit our web sites or our installations.

Our privacy policy does not apply to the external web sites or external services that are not of our property and which we do not control.

Purpose for which we use your personal data.

We inform you that all personal information that our guests provide us is treated confidentially and is used with your consent.

The information provided to Hotel Santa Cruz Huatulco, like your name, e-mail address and phone number are only used with the specific purpose specified in the information request that you send us.

The personal data that we obtain is used with the purpose to provide you with our services as following:

• Reserve your lodging and solicited services or hired services.
• Establish communication with the guest about topics related with their itinerary, payment or required services.
• Subscribe you to our monthly bulletin or promotion notifications (if you so desire).
• Assist the guest in the search of and recuperation of forgotten objects.
• Have an updated record and control of charges for the services used.
• Update the database of our hotel clients.
• Print bills and payment receipts.
• Assist our guests in customer complaints, suggestions and explanations.
• Giving refunds.
• In case of an emergency have the required information of our guests.

Hotel Santa Cruz Huatulco does not sell, rent or share your personal information with third parties. We do not use it for unauthorized purposes.

At any moment you can ask for your information to be erased from the hotel database and stop receiving Hotel Santa Cruz Huatulco information. This can be done by writing us an e-mail soliciting this to our reception personnel.

Personal data used

The personal data that is used by the Hotel Santa Cruz Huatulco, which is in our Privacy Policy, and which are considered sensible personal data are the following:

• Identification (ID)
• Contact
• Financial and/or patrimonial
• Work
• Health

Your personal data maybe be transferred within Mexico with Mexican authorities which by law we must, with the purpose of complying with the following normatives:

Authorities, when the transfer is needed for the identification, exercise or defense of a right in a judicial process; to medics, paramedics or health authorities in case an accident were to occur, a medical emergency or health situation with the aim of being able to assist the hotel guest.

We may also transfer your information such as identification and contacts to the following persons, for which we ask that you give us your authorization:

• Credit card companies for payment.
• Electronic e-mail sending companies with the purpose of sending you by e-mail information and promotions about our services.

If you do not manifest the desire of not authorizing us the transfer of personal information via phone or e-mail to the receptionists at Hotel Santa Cruz Huatulco, we will understand that we have your consent to transfer such data.

Confirmed Reservations

In order to purchase a room or service on line at our official site www.hotelsantacruzhuatulco.com, you will connect to a payment interface. All of the information sent through this site is secure and encrypted to protect the information from being sent to third parties through malicious software.

All of our guests’ information is restricted to be used only in our offices and its authorized personnel. The personnel that requires your personal data to do their jobs are the only ones who have access to the identification information of our guests.

Links to other web pages

Hotel Santa Cruz Huatulco (www.hotelsantacruzhuatulco.com) can provide other web links that we consider that can offer information or services of interest to our guests. It is possible that these sites have the same privacy policies that Hotel Santa Cruz Huatulco has. We ask that you read their privacy policies as we are not responsible for the use that third parties may give to your personal information.